Shipping policy

Shipping Policy for www.malitopottery.com

At Malitopottery.com, we take pride in delivering our unique, handcrafted ceramic products to customers with care and attention to detail. Please review our shipping policy to ensure a smooth and enjoyable shopping experience.

General Shipping Information

  • Delivery Area: At this time, we only ship within Canada, specifically from British Columbia (BC). We are not able to accommodate international orders at the moment.
  • Delivery Time: Orders are typically processed and shipped within 3–5 business days. Delivery times may vary based on your location within Canada, but most orders should arrive within 5–10 business days after shipping. Please note that rural or remote areas may experience longer delivery times.
  • It is expected to arrive within a week after shipping, though delivery dates are not guaranteed. 
  • Shipping Rates:
    • Shipping rates are calculated at checkout.
    • We offer free shipping on orders over a specified amount For smaller orders, standard shipping fees will apply.

Shipping for Fragile Pottery Items

Since we specialize in fragile pottery products, each item is carefully packed with protective materials to ensure its safe arrival. However, accidents can happen during transit. We kindly ask that you inspect your delivery as soon as it arrives.

Important Guidelines for Fragile Products

  • Inspect Upon Delivery: Upon receiving your order, please inspect the items immediately for any damage that may have occurred during shipping. If you notice any damage, please contact us within 48 hours of delivery with a detailed description and photos of the damaged item.
  • Handmade Products Disclaimer: All our pottery pieces are handmade, meaning each item may have unique variations in color, shape, and texture. These variations are part of the charm and character of handmade ceramic products and are not considered defects.

Additional Information

For more details regarding returns, refunds, and our terms of service, please refer to our:

  • Terms of Service
  • Refund Policy
  • Privacy Policy

If you have any questions or concerns regarding shipping or your order, feel free to reach out to our customer service team at info@malitopottery.com.

We appreciate your business and hope you enjoy your unique piece of pottery from MaliToPottery!